Please read the following scenario. Then complete the writing assignment described below.

Green Wave Landscape Management

You are the operations manager for Green Wave Landscape Management, a provider of residential and commercial landscape maintenance. You have a substantial number of customers in your metropolitan area. Due to the increase of business in the summer, you must hire additional employees. This year, you hired six new employees.

Henry Stewart is your most valued customer because he is a prominent real estate agent and refers many of his clients to your company. He recently had his home’s trees and shrubs sprayed for insects by your company.

Yesterday you received the following letter from Mr. Stewart:

August 18, 2015

Dear Green Wave,

I have been a customer of yours for five years and have sent you innumerable customers. And you have the nerve to send over two bozos to spray my yard. Those two idiots have killed over $2,000 in prize fish. Additionally, they were rude. As you may or may not know, I raise expensive koi in my fishpond. Whenever your people spray my shrubs and trees, they have been asked to cover the pond. I assumed people in your profession would know how to do that without being told. Obviously, I was wrong.

I am terminating my service with Green Wave, effective today. I demand immediate restitution for my dead fish. If payment is not forthcoming, I will see you in court.

Sincerely,

Henry Stewart

In addition to the letter, you also discover that Mr. Stewart has posted scathing commentary on your blog. He has posted the same complaint and request for remuneration publicly. Now you have a public relations crisis.

During your investigation, you discover that Tom Harrelson, field manager in charge of assigning workers to the various job sites, sent two new workers to the Stewart residence. The accident at the Stewart residence probably occurred because these new workers were sent alone. Your company policy is to pair new and experienced employees on work assignments.

Customer Letter: Using guidelines from your course text and any of our discussions, reply to Mr. Stewart in business letter format. Your goals are to respond positively to his criticism, provide an adjustment, and win back his business.

When I mention “provide an adjustment,” this could be some sort of financial remuneration. It could also involve some kind of adjustment in services, fees, etc. You can choose whatever “adjustment” you feel is appropriate for Mr. Stewart’s situation.

In composing your letter, you can make up your company address and Mr. Stewart’s home address.

use block form

The Block Form

5 Hill Street

Gloucester, MA 01930

August 15, 2015

Ms. Helen Jones

President

Jones, Jones & Jones

123 International Lane

Boston, MA 01234

Dear Ms. Jones:

Ah, business letter format-there are block formats, and indented formats, and modified block formats . . . and who knows what others. To simplify matters, we’re demonstrating the block format on this page, one of the two most common formats. For authoritative advice about all the variations, we highly recommend The Gregg Reference Manual, 9th ed. (New York: McGraw-Hill, 2001), a great reference tool for workplace communications. There seems to be no consensus about such fine points as whether to skip a line after your return address and before the date: some guidelines suggest that you do; others do not. Let’s hope that your business letter succeeds no matter which choice you make!

When you use the block form to write a business letter, all the information is typed flush left, with one-inch margins all around. First provide your own address, then skip a line and provide the date, then skip one more line and provide the inside address of the party to whom the letter is addressed. If you are using letterhead that already provides your address, do not retype that information; just begin with the date. For formal letters, avoid abbreviations where possible.

Skip another line before the salutation, which should be followed by a colon. Then write the body of your letter as illustrated here, with no indentation at the beginnings of paragraphs. Skip lines between paragraphs.

After writing the body of the letter, type the closing, followed by a comma, leave 3 blank lines, then type your name and title (if applicable), all flush left. Sign the letter in the blank space above your typed name. Now doesn’t that look professional?

Sincerely,

Rashford

Administrative Assistant

Length: a length of 300-400 words

Your goal is to respond to his criticism, provide an adjustment, and win back Mr. Stewart’s business.

Successful sport managers must understand a variety of components in the sport industry. One of those areas involves

facility and event management. Another includes understanding consumer behavior and employing effective marketing.

One way to learn about these areas and to begin to understand their complexities is to ask questions and discuss these

topics with professionals in the field. Upon completing this assignment, hopefully, you will gain the knowledge and skills

pertinent to a sport management position.

For this assignment, you are asked to visit another local facility in your area to identify and determine the day-to-day

operations and procedures performed at the facility and to conduct a personal interview with the director or manager.

Contact this person, and schedule a day and time for this visit.

If this is not an option for you, you may elect to conduct a personal interview with the director or manager via phone,

email, Skype, Zoom, Join Me, or any other conference-friendly application that will yield the answers to questions posed in

the interview. If that is not possible you must make up the interview. No real names should be used, besides your own when asking the questions, since you will be interviewing yourself you will need to come up with answers that you believe would be true. you can pretend to be the Athletic director of a local high school. Pretend it is a real interview!

Create at least eight questions to ask this individual or yourself. The following sport-related topics are suggestions that may assist

you as you generate your questions:

 sport management responsibilities;

 responsibilities and duties of other various positions;

 best practices/processes in sport consumer behavior;

 marketing and advertising strategies;

 effects/influences of media relations;

 communication techniques;

 impact of facility practices (social, cultural, legal, and economic); and

 skills required in the sport industry.

Please provide the answers to the questions you ask the interviewee, and include a section that discusses how this

experience has helped you in your educational journey to better understand sport management, leadership, and best

practices in sport.

The organization of your paper should resemble the following:

 Title page: Include your name, the assignment title, and the name of the university.

 Introduction: Provide a brief introduction of the assignment.

 Body: List the questions and responses from your interview.

 Conclusion: Provide a brief conclusion that wraps up the elements of the interview, including how this experience

has helped you.

 Reference page: If you use content from the textbook, be sure to include this as a source on your reference page.

Your paper should be a minimum of two pages in length, not counting the title and reference pages. Your paper should be

typed in 12-point, Times New Roman font; be double-spaced; and include page headers. References and in-text citations

should be formatted using APA style. Also, remember to cite personal communication in-text only

Code of Ethics. Measure the effectiveness of your organization’s code of ethics or similar such document. Create a PowerPoint presentation (with notes in note view) describing to what extent it is just a matter of rhetoric or how fully it is put into practice. If possible, attach the code as an appendix or provide a hyperlink to it. If you cannot find it or access it, substitute the code of a competitor. Post the PowerPoint to Blackboard Assignments and be prepared to present it to the class as a 5-7 minute presentation. Stay within this time to receive full points. Be sure to include a References slide at the end. You may use Pecha Kucha style if you like. See http://pecha-kucha.org

My Choice of company would be: coca cola

APA format graduate writing

APA references

APA citations in the paper (Smith, 2015, p.24 or para 5).

If direct quote use “internal controls” (correct citations)

600 words

Detailed explanation and examples of each situation:

Proper headings based on APA 6^th edition manuel

Discuss the key components within the monthly bank reconciliation and financial statements that could be used to cover fraudulent activities as they relate to financial crime. Answer the following question:

• How would the absence of the Sarbanes-Oxley Act (SOX) impact the information that could be provided for litigation support?